Business Process Management Certificate

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Business Process Management is reshaping the ways successful organizations are developing competitive strategies and achieving operational excellence.  Gain the skills you need to succeed in this new management era.

The combination of technical skills, people skills, political acumen, and strategic creativity needed to meet this challenge is not common.  For this reason, the University of North Carolina at Charlotte has developed the Business Process Management Certificate Program, a comprehensive set of courses that will help you and your company succeed.  The Business Process Management Certificate Program is your first step toward developing these competencies that are so critical to the success of your organization and your career. 

Business Process improvement is an evolving art that has had a tremendous impact on organizations in all sectors over the last three decades. 

The new challenge of Business Process Management is to minimize the cost of smaller, functional processes while simultaneously maximizing the value created by cross-functional “enterprise” processes.  Companies that can strike this balance have a distinct competitive advantage that is difficult to copy.

The Business Process Management Certificate Program is intended to:

• Help you develop technical skills
• Grow people skills
• Develop political acumen
• Increase strategic creativity needed to meet your organizational goals

Who Should Attend?

The Business Process Management Certificate Program is most appropriate for managers and professionals who are responsible for cross-functional performance.  Members of performance improvement teams will also benefit from this program.  The skills delivered in these courses can be applied in manufacturing, service, health care, and public sector organizations.

• Process owners, managers, engineers, and analysts
• Operations and/or administration managers or directors
• Project managers
• Human Resource professionals
• Financial managers or directors
• Directors of Quality or re-engineering
• Process improvement team leaders

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Certificate Requirements

To earn the Certificate in Business Process Management you must complete five courses as outlined below. 

If you have previously taken Business Process Management courses that are not listed in the requirements section please contact Continuing Education’s Registration Center for review – 704-687-8900. 

To receive your record of attendance, full participation is expected.  Participants must be present at the beginning of each course and be in attendance through the duration of each course in order to receive the record of attendance. Credit hours will only be adjusted under extenuating circumstances.

Please review the certificate course requirements below first to plan your curriculum for completion of the certificate. Then view the scheduled section dates for these courses in order to register for the section of the course that best fits your schedule.

What are the attendance requirements?

	Core  Minimum Required: 2 Courses  |  Maximum Allowed: 2 Courses
	PCM105  Process Mapping and Analysis
	PCM103  Measuring and Improving Processes
	Electives  Minimum Required: 3 Courses  |  Maximum Allowed: 3 Courses
	PCM102  Enterprise Process Management
	PCM106  Process Value Analysis
	PCM101  Business Process Management and the Balanced Scorecard
	PCM104  Process Innovation