PCM106 Process Value Analysis


Program Description/Overview
students listening to instructor

The business process (or value chain) is the engine that produces value in the form of products or services a customer will pay for. Effective process improvement must begin with a thorough understanding of who the customer is and how he or she defines value, lest we create a more efficient system for “garbage in, garbage out”.

On average 20% of all manufacturing process costs and 30% of all service process costs are attributable to non-value-added activities. Process Value Analysis will help you find, quantify and eliminate those wasteful activities.

This course is designed to equip you with the knowledge and tools you need to analyze the way your organization generates value and cost, to identify opportunities to reduce cost while maximizing value creation, and to implement management methods that will maximize the strategic, bottom-line impact of your company’s core processes.

Who Should Attend

  • Director / manager of operations, administration or manufacturing
  • Process manager or engineer
  • CFO, controller or manager of finance
  • Director of quality
  • Member of a process improvement team

What You Will Learn

  • Dramatically reduce operational costs by optimizing value-added activities and eliminating non-value-added activities
  • Explore customer expectations and define value from the customer’s perspective
  • Identify which steps add value for the process customer...and those that don’t
  • Determine which investments in process improvement will deliver the most “bang for the buck”
  • Utilize activity/process analysis to assign costs
  • Use activity costing to improve processes
  • Manage company costs in terms of what you do (processes), not resources consumed
  • Gain competitive advantage by reducing cycle time
  • Develop better financial and non-financial performance measures
  • Improve profits without sacrificing customer satisfaction

Course Outline:

Defining and Maximizing Customer Expectations

  1. Understanding who your customers are
  2. Who are your most important customers
  3. Identifying and prioritizing customer expectations
  4. Assessing performance vs. expectations

Looking for Value (and Non-Value) in Your Processes

  1. Which processes impact customers and key strategic objectives
  2. Using tools to document your processes
  3. Identifying non-value-added activities
  4. Your processes: Assets or liabilities

Allocating Costs across Cross-Functional Processes

  1. Allocating process costs across multiple functional cost centers
  2. Identifying the "true cost" of your processes
  3. Understanding the true costs of your products and services

Making Value-Based Decisions

  • Prioritizing improvement initiatives
  • Scrutinizing opportunities for incremental improvement, reengineering or other process-based strategies


“The real life examples in class were incredibly useful to see how what we’re learning will apply.”

“I liked the concepts and tools.  I also enjoyed the real world examples provided to elaborate on the concepts.”

“The real life examples in class were incredibly useful to see how what we’re learning will apply.”

(I liked)  “Learning new techniques that I can apply to my job.”

(I liked)  “Presentation of information and helpfulness of instructor.”


For Program and Registration Questions:
Please call the Registration Center at 704-687-8900 or 1-877-741-0134 from 8:00 a.m. to 5:00 p.m., or email CEregistration@uncc.edu.

What types of Professional Credits are offered by UNC Charlotte Continuing Education?

Is tuition assistance available for this program?

What are the attendance requirements?

Registration/Refund/Cancellation Policies

For best availability, students are encouraged to register at least two weeks prior to the start date of the course section.

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