Extended Academic Programs
The business process (or value chain) is the engine that produces value in the form of products or services a customer will pay for. Effective process improvement must begin with a thorough understanding of who the customer is and how he or she defines value, lest we create a more efficient system for “garbage in, garbage out”.
On average 20% of all manufacturing process costs and 30% of all service process costs are attributable to non-value-added activities. Process Value Analysis will help you find, quantify and eliminate those wasteful activities.
This course is designed to equip you with the knowledge and tools you need to analyze the way your organization generates value and cost, to identify opportunities to reduce cost while maximizing value creation, and to implement management methods that will maximize the strategic, bottom-line impact of your company’s core processes.
Who Should Attend
What You Will Learn
Defining and Maximizing Customer Expectations
Looking for Value (and Non-Value) in Your Processes
Allocating Costs across Cross-Functional Processes
Making Value-Based Decisions
“The real life examples in class were incredibly useful to see how what we’re learning will apply.”
“I liked the concepts and tools. I also enjoyed the real world examples provided to elaborate on the concepts.”
(I liked) “Learning new techniques that I can apply to my job.”
(I liked) “Presentation of information and helpfulness of instructor.”
For Program and Registration Questions: Please call the Registration Center at 704-687-8900 or 1-877-741-0134 from 8:00 a.m. to 5:00 p.m., or email CEregistration@uncc.edu.
What types of Professional Credits are offered by UNC Charlotte Continuing Education?
Is tuition assistance available for this program?
What are the attendance requirements?
For best availability, students are encouraged to register at least two weeks prior to the start date of the course section.
The University of North Carolina at Charlotte
320 E. 9th Street, Charlotte, NC 28202 · 704-687-8900