Extended Academic Programs
Billions of dollars have been invested in process improvement and information technology by corporate America and the government over the last 15 years. The payback has not met expectations.
The key to solving this "Process Paradox" or "Productivity Paradox" is to link and align business process management with strategic planning so that improvements truly impact the long-term health of an organization.
Companies and organizations in both the public and private sectors that leveraged process or technology innovation to achieve business growth have discovered the processes that are most critical to fulfilling their strategic objectives and leveraged these to make processes true strategic differentiators.
Who Should Attend
What You Will Learn
Building a Process-Driven Strategy
Using the Strategy Map and the BSC as a Management System
“The instructor is engaging, knowledgeable, and maintains pace and personal energy.”
“The overall content was applicable to my job.”
“Instructor was great. Information was excellent.”
“Excellent real world examples and exercises.”
“I valued the participatory environment – great discussion and exercises and practical application.”
For Program and Registration Questions: Please call the Registration Center at 704-687-8900 or 1-877-741-0134 from 8:00 a.m. to 5:00 p.m., or email CEregistration@uncc.edu.
What types of Professional Credits are offered by UNC Charlotte Continuing Education?
Is tuition assistance available for this program?
What are the attendance requirements?
For best availability, students are encouraged to register at least two weeks prior to the start date of the course section.
Parking is included in the registration fee.
The University of North Carolina at Charlotte
320 E. 9th Street, Charlotte, NC 28202 · 704-687-8900