PDS291 Conflict Management and Resolution

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Program Description/Overview

In this course you will learn how to resolve conflict with your co-workers, cross-functional peers and even your manager. You will learn and practice several techniques to build your conflict resolution skills. In addition, you will receive results of the Thomas-Kilman assessment that allows you to discover whether you might be overusing (a high score) or underusing (a low score) one or more of the major five conflict-handling modes.

Course Materials

Electronic MaterialsAll course materials will be provided electronically. Registered students will receive access instructions in their enrollment reminder emails prior to class.


Key Topics

  • The causes of workplace conflict
  • Understanding why it is important to resolve conflict in the workplace
  • Variety of tools and methods for resolving conflict
  • Individual preferences in resolving conflict
  • Steps in the conflict-resolution process


  • Techniques to improve conflict resolution skills
  • Knowledge of five conflict resolution modes and own preferences
  • Knowledge and practice in following specific steps to resolve conflict

Advisory Board

Course curriculum is developed in consultation with our Professional Development Advisory Board of subject matter experts, faculty, and industry practitioners. Click here to view the members of our Professional Development Advisory Board.


For Program and Registration Questions:
Please call the Registration Center at 704-687-8900 or 1-877-741-0134 from 8:00 a.m. to 5:00 p.m., or email CEregistration@uncc.edu.

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Registration/Refund/Cancellation Policies

For best availability, students are encouraged to register at least two weeks prior to the start date of the course section.

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Applies Towards the Following Certificates

  PDS291 - 001 Conflict Management and Resolution  
  Programs FY15   Status  Available
Section Schedule:
  08 May 2015
Click Here for Times - Sessions: 1
Contact Hours: 7.25
Course Fees:
  Registration Fee non-credit    $250.00
Potential Price Adjustments:
Faculty/Staff Discount  
Early Bird Discount  
Alumni Perks Discount  
3 Courses Discount  
4 Courses Discount  
5+ Courses Discount  
Business Analysis Referral Discount  
Medical Programs Referral Discount  
  0.72 CEUs
Campus:   UNC Charlotte Center City Campus
Delivery Options:   Classroom
Instructors:   Margaret Grafton
Section Notes:   Accountants. This program is approved for 8 CPE credits. Program Level: Basic. Requisite Knowledge: None. Advanced Preparation: None. NASBA Subject Area: Business Management & Organization, Teaching Method: Group-Live.
Receipt Note(s):  Course Materials: All course materials will be provided electronically. Registered students will receive access instructions in their enrollment reminder emails prior to class.  
Accrediting Associations: