Our Custom Process

UNC Charlotte Corporate and Custom Training Process: Discover, Plan, Design, Deliver, Measure & Evaluate

Conduct Needs Assessment:

A Needs Assessment will be provided to determine the specific training that will provide the greatest impact for your organization. Taking this step is the best way to immediately save your company valuable time, money, and energy with targeted training.

Customize Content:

We’ll set specific, targeted goals to meet each identified training need. From there, we’ll select the specific skills, strategies and the appropriate delivery style to meet the objectives. When we design and develop the content, we’ll incorporate your company’s culture, terminology, processes and procedures. Each program will include exercises and activities for thought-provoking and engaging participation. The trainer facilitating your program will be an integral part of this process by working directly with you to identify and understand what it takes for your program to be a success.

Deliver Interactive Program:

Our trainer will deliver an interactive program that is on target with your business goals and objectives. Your training program will be maximized for retention by including both traditional and experiential learning models. Incorporating small and large group activities, case studies, role-plays and interactive exercises presented by one of our skilled and dynamic trainers, you can count on a program that educates and inspires your participants while meeting your important business goals.


We conduct satisfaction and quality assessments at the close of each training program to ensure we meet your objectives. Should you feel something’s been missed, we’ll work until we’ve matched your expectations and needs.