Policy Information

Reasonable and appropriate accommodations will be made available upon request for persons with disabilities. Accommodation requests must be specifically relayed at least two weeks prior to the start of the program. 

You must notify both the School of Professional Studies and the UNC Charlotte Office of Disability Services with accommodation requests and notify them of your status as a Continuing Education student. 

When calling the Office of Disability Services, please indicate the continuing education course you are taking.

For evacuation information, please visit the Disabilities Services website.

The University of North Carolina at Charlotte is committed to equality of educational opportunity and does not discriminate against applicants, students, or employees based on race, color, national origin, religion, sex, sexual orientation, age, or disability. In keeping with this commitment, UNC Charlotte actively seeks to promote diversity in its educational environment through its recruitment, enrollment, and hiring practices. Reference: University Policy 101.5, Equal Employment Opportunity

UNC Charlotte reserves the right to substitute instructors, change the day a course meets, change the location of a course, or cancel courses due to insufficient enrollment or unforeseen events. If UNC Charlotte must cancel a course, participants will be given a full refund of the registration fee. The University is not responsible for non-refundable plane fares, hotel and car deposits, or any other expenses incurred by registrants in courses.

For more information regarding records, refund, complaint resolution and course cancellation policies, as well as grievance policies and procedures please contact UNC Charlotte Continuing Education at 704-687-8900 or by emailing CEregistration@uncc.edu.

Our courses vary in the number of instructional hours provided. As our courses offer a wide variety of professional credits governed by approving boards with varying standards and requirements for awarding of credits, the allowable absences will consequently vary from course to course. Students seeking professional credits (including, but not limited to CPE, HRCI, PDH, PDU, SHRM, ATD CI, RCH) should plan to attend all scheduled hours of the course, as courses are submitted for approval based on the full number of planned instructional hours.

To accommodate individuals who may be seeking specific numbers of credits each year to maintain their licensure, we offer a wide variety of course lengths (such as half day, full day, two day, and longer certificate programs) carrying different ranges of credits. The attendance policy for your specific course will be reiterated before and during the course. If you have specific questions about the attendance policies noted below, please contact us at 704-687-8900 or ceregistration@uncc.edu.

The attendance requirements listed alphabetically by course number prefix are listed below. Example: PDS = course numbers with a prefix of PDS such as PDS101 or PDS115.

*Attendance on the last scheduled day of class is required and cannot count towards an allowable absence.

UNC Charlotte believes in the highest standards for student conduct and academic integrity. All students are required to read and abide by The University of North Carolina at Charlotte Code of Student Academic Integrity Policy 407 and the Code of Student Responsibility Policy 406. The codes are available online at http://legal.uncc.edu/policies/up-407 and http://legal.uncc.edu/policies/up-406. 

Violations of the Code of Student Academic Integrity and the Code of Student Responsibility will result in disciplinary action as provided in the Code. If there is a violation of Policy 407, the Office of Continuing Education reserves the right to dismiss the student without a refund. Definitions and examples of plagiarism are set forth in the Code.

Continuing Education programs have exceptions to the Code of Student Conduct and Code of Student Academic Integrity that follow the Continuing Education infrastructure. Some of these exceptions include but are not limited to:

1. Where the policies include the Dean of Students and Associate Dean, the Program Director is the appropriate substitute.
2. Where the policies include the Vice Chancellor for Student Affairs or Chancellor, the Director of Continuing Education is the appropriate substitute.
3. Student Grievances should be handled by the Office of Continuing Education. The student should submit his or her grievance to the Director in writing.
4. A Student Court and Administrative Panel is not available for Continuing Education.
5. Hearing Procedures are not relevant to the Continuing Education Program. Procedural issues will be determined by the Director of Continuing Education.

The payment plan is currently available for the Meeting and Event Planning Certificate, Medical Coding Specialist Certificate and Paralegal Certificate programs. By signing up for the payment plan you are agreeing to the following policies:

• A deposit is due upon enrolling.
• This is a monthly payment plan in which the specified amount will be due starting the day after the first day of class and on that date each month until the full payment has been received.
• You will set up the payment plan during checkout.
• This payment plan is structured so that you will have paid in full by the end of the course.
• This is an auto-draft payment plan. Should your card be declined or expire during the payment plan you will be required to update your card and continue with payments on schedule.
• If a payment is missed, the past due amount will be due immediately.
• If payment is not received within 10 business days from the date of the missed payment, you are at risk of being dropped from the program with no refund.
• UNC Charlotte Continuing Education’s policy states that it will not refund payment after the course start date.
• If you drop this course before completing it, you will still be responsible for the full course cost. You may either pay that balance in full, or maintain the auto-draft payments.
• If extenuating circumstances arise, you may submit a request in writing to appeal at ceregistration@uncc.edu attn: J. McCain.

For good and valuable consideration, the receipt and sufficiency of which I hereby acknowledge, I hereby consent to being photographed by The University of North Carolina at Charlotte (the “University”) or anyone authorized by the University (“Agent”), and I hereby grant permission to the University or its Agent to use or reproduce any such video or photographs for the University’s educational or promotional purposes only, in print, electronic form, or other media without any further compensation to me. Such video and photographs shall be solely owned by the University.

I hereby waive any right to inspect or approve such video or photographs or electronic matter that may be used in conjunction with them now or in the future, whether that use is known to me or unknown, and I waive any right to royalties or other compensation arising from or related to the use of the video and/or photographs.

I hereby agree to release and hold harmless the University from and against any claims, damages, or liability arising from or related to the use of the video and photographs, including but not limited to any re-use, distortion, blurring, alteration, optical illusion or use in composite form, either intentionally or otherwise, that may occur or be produced in production of the finished product.

I am 18 years of age or older, and I am competent to make a legal contract in my own name. I acknowledge that prior to signing this release I have had an adequate opportunity to read and understand it, and any questions I have had have been directed to the University and have been answered to my satisfaction. This Release will remain in full force and in effect until withdrawn in writing by me.

Cancellations received 2 weeks before the start of the course will be entitled to a full refund of the registration fee. Cancellations received less than 2 weeks before the course start date will be entitled to a refund less a late cancellation charge. No refunds will be given for cancellations received on or after the course start date, or for no shows.

The late cancellation fee is based on the price of the course. Please see chart for details:

Cancellation Fee Structure

If I need to cancel my program registration, how will I receive my refund?

University policy states that you will receive your refund in the same manner in which payment was made. Therefore, if your payment was made by American Express, MasterCard, or VISA, the refund will be promptly credited directly to the same credit card account. If the payment was made by check, a refund check will be issued by the University’s Financial Services Department to the individual or company named on the original check/receipted for a cash payment.

This process involves the individual or company filling out a Request for Taxpayer Information (W-9) which will be sent to you at the time of cancellation and then either faxing or mailing the completed form to the fax number or address listed at the top of form. Upon their receipt of this form along with Continuing Education's request for the refund, the Financial Services Department will process the check.

UNC Charlotte Accounts Payable
418-A 4th floor Reese Bldg.
9201 University City Blvd.
Charlotte, NC 28223
 

I need to cancel my registration or withdraw from a program I’m enrolled in. I realize it’s past the refund deadline, but I think I have extenuating circumstances that should merit an exception. Who should I contact?

Participants who need to cancel their registration, or withdraw from a program, after the program’s cancellation and refund deadline, and believe that they have a compelling extenuating circumstance that should be considered, may request in writing that an exception be made to the program’s refund policy.

Requests should be e-mailed to CEregistration@charlotte.edu, attention J. McCain, Director of Enrollment Management and Student Services. Your request should clearly describe the nature of the circumstance and the reason why you believe the program’s published refund policy should not be applied. If, upon receipt of your request, we determine that we will need additional information, we will contact you. All requests are given careful consideration under the Office’s established review processes. You will be formally notified of the action taken on your request as soon as possible.

Bundle Refund Policy

You may request a Bundle Refund up to 30 days after purchase as long as you have not started a course in the Bundle within that timeframe.  After 30 days, there are no Drops or Refunds, however if you have a schedule conflict, we can discuss Transfer options (subject to applicable Transfer Fees) with you.

If you request a Bundle Refund within 30 days of purchase, you are responsible for all applicable Drop Fees for all courses which you have enrolled in using Bundle Pricing.

All courses in the Bundle must be started within 365 days of Bundle purchase.

Ed2Go Refunds

When purchasing an Ed2Go fundamentals course, you may request a refund before access to the course starts. After access to the course starts, you may only request a transfer into a future offering of that same course.

When purchasing an Ed2Go Online Career Training course, please refer to their refund policy, as outlined in the Student Enrollment Agreement, in lieu of UNC Charlotte's. If you have any questions regarding the policy, you can visit this link and submit your question.

The policy below holds true only, with the expressed approval of the Program Director and the Director of the UNC Charlotte Continuing Education Department. Otherwise, all incomplete grades will turn into an “F”, if the work is not completed by the end of the program. 

There are no refunds.

1. In the event, there is a cause for extended absences or outstanding assignments; it is the student’s responsibility to contact the Instructor and Program Director immediately.

2. If a student fails to meet the requirements of the program, a certificate will not be issued. There is a re-sit fee for each uncompleted module.

3. If the student is approved to resit, in the next offering (the re-sit must occur in the next scheduled offering, not in any subsequent offerings) of the program, there will be a charge per module.

• Medical Coding Specialist Certificate Program - $400/module
• Paralegal Certificate Program - $800/module

4. Students will receive grades only for the completed modules.

You may send a substitute at no additional cost if the substitute's name is given to the Continuing Education Office by 5 pm one business day before the course begins.

Please note: not all course sections are eligible for transfer. Please contact the Registration Center at 704-687-8900 to inquire about the transfer policy for a specific course section.

If you need to transfer your registration into another course, we will be happy to arrange this provided space is available in the other course. If your request to transfer is received 2 weeks before the course begins, there will be no charge to complete the transfer. If your request is received less than 2 weeks before the start of a course, there may be a late transfer fee of $50.

Please note: not all course sections are eligible for transfer. Please contact the Registration Center at 704-687-8900 to inquire about the transfer policy for a specific course section.

Reasonable and appropriate accommodations will be made available upon request for persons with disabilities. Accommodation requests must be specifically relayed at least two weeks prior to the start of the program. 

You must notify both the School of Professional Studies and the UNC Charlotte Office of Disability Services with accommodation requests and notify them of your status as a Continuing Education student. 

When calling the Office of Disability Services, please indicate the continuing education course you are taking.

For evacuation information, please visit the Disabilities Services website.

Camps on Campus seeks to foster an inclusive, positive, learning and social environment for our campers. Through our new Niner Character Promise, and with the help of our camp families, we seek to educate our campers prior to their camp experience about the expectations we have regarding camper conduct and attitude while participating in Camps on Campus programs.
During the registration process, we will ask that families registering confirm that they will review the following Niner Character Promise with their camper prior to camp. We will also utilize and refer to the Promise during staff training and throughout the camps.

As a Camps on Campus Participant, I promise to:

1. Treat my fellow campers and staff with kindness, respect, and cooperation in my words and actions at all times and NOT use bullying words or behavior or disrupt the camp experience of others (review all information on bullying and related consequences below).
2. Seek help from camp counselors, instructors, or staff in resolving conflict especially if it is something I do not feel I can resolve on my own.
3. Respect the property of the university buildings as well as other people's property
4. Notify my camp counselor, instructor, or staff immediately if I witness a violation of this Niner Character Promise.

Bullying vs. Teasing --from the American Camp Association

What are examples of unacceptable social cruelty at Camps on Campus:

• Teasing
• Exclusion
• Bullying
• Rumoring
• Ganging Up

Is teasing ever acceptable?

We recognize that when working with young people. teasing does not always equal bullying. Teasing may be acceptable when these elements are all present:

• Everyone gets an equal share of the teasing within the group (one person is not being ganged up on)
• People are not making fun of someone's disability, ethnicity, faith, or other characteristics beyond the person's control
• It is not repeated over and over again
• It is not meant to physically or emotionally harm in any way
• If you ask the person to stop the teasing, they will immediately
• The teasing comes from someone you are close to (close friend, family member)

How are violations of the Niner Character Promise handled?

Please refer to our behavior framework below for procedures that will be followed if a camper is observed or reported for breaking the Promise.

One of our top priorities at Camps on Campus is safety and that includes preventing communicable illnesses between campers. If your camper has a communicable illness, please keep them home. If a camper is dropped off at camp and a communicable illness is suspected (symptoms may include a fever, pink eye, vomiting, diarrhea, head lice, etc.), you will be notified to pick up your camper immediately. Camps on Campus adheres to North Carolina state recommendations for childcare facilities that guardians (or other authorized adults) must pick up their sick camper within 30 minutes of notification. Campers may return to camp with a note from a physician approving the return. No full or partial refunds are available for incidences of illness including a positive COVID test the week of camp. Please see the Niner Nation Cares website at ninernationcares.charlotte.edu as it serves as an information resource for students, faculty, staff and visitors to understand ways to stay safe on and off campus, along with health protocols in place on campus. This website is continually updated, and should be checked regularly.

In order to be fair to all our valued campers and parents, no exceptions can be made to this policy.

Payment refunds (except for the non-refundable deposit) will be made up to 14 days before the start of a camp for cancellations. After that time , no refunds can be made. When camps are full, we can put you on a waiting list. We occasionally have drops, so sometimes a space opens up in a "full" camp. Please be sure we have your current email address, so you will receive updates from us.

2024 Camp Prices:

• $275/week for All Full Day Camps on Campus camps $100 nonrefundable, nontransferable deposit which will be put towards the registration fee.
• $395/week for Black Rocket partner coding camps. $100 nonrefundable, nontransferable deposit which will be put towards the registration fee.

To view our Niner Academy (Rising 9th-12th grade) pricing visit: https://youth.charlotte.edu/nineracademy

2024 In Person Camps:

• Instructional time from 9:00am-4:00pm
• Extended supervised hours available from 7:30am - 8:45am and 4:00pm - 5:30pm

Deposits

In order to be fair to all our valued campers and parents, no exceptions can be made to this policy.

Refunds/Cancellations

Payment refunds (except for the non-refundable and non-transferable deposit) will be made up to 14 days before the start of a camp for cancellations. After that time , no refunds can be made. When camps are full, we can put you on a waiting list. We occasionally have drops, so sometimes a space opens up in a "full" camp. Please be sure we have your current email address, so you will receive updates from us.

Scholarship Opportunities

We are thrilled to get the chance to provide financial assistance through our recent crowdfunding campaign. If you believe you qualify for financial assistance, please be on the lookout for our application. We aim to open our application in late January 2024. PLEASE NOTE:

• Camps will fill up quickly. Your application will be considered in the order it was received.
• Please be advised that financial assistance, as provided through our crowdfunding campaign, is contingent upon the amount of funds raised. Submitting an application does not guarantee that assistance will be granted.
• Applicants are selected on a first-come, first-served basis, as long as they meet the necessary qualifications outlined in our application. We appreciate your understanding of these terms and conditions.
• Open Enrollment is also a first-come, first-served basis. Submitting an application does not hold your seat in a camp.

Several community-based organizations in the Charlotte area including Communities in Schools and the Bruce Irons Foundation have sponsored individual campers in past years. Our deposit option does allow parents to pay for camp registration in installments. Balances are not due until two weeks prior to each camp week.

Don't miss your opportunity to register before seats begin to fill for your camp of choice.

• Online Registration will open to the public on January 24, 2024.

Save Time - Fill out Camper Safety and Medical Profile in Advance!

• You can get a head start on your camper's registration by creating a family account, adding your campers, AND completing their emergency and medical information profile prior to registration. 
• When you create your camper's emergency and medical profile, you will be asked to provide required information to help us keep your child safe and healthy during their camp experience.
  • This information includes emergency parent/guardian contacts, health concerns, and food allergies if applicable, medical contact information, date of birth, and any special needs or tips our Camps on Campus staff should know in order to keep your child safe and provide an effective learning environment. Please be prepared to provide this information during the registration process, as we will be unable to register a child without this.

Registration Options:

• Register online. This is the fastest, easiest registration option - no wait times and you can complete your camper online profile and emergency medical information prior to registration opening.  Register by creating your family account and adding your campers before selecting courses.
• Register by phone by calling our Registration Center at 704-687-8900.

University Policy - for security reasons we CAN NOT accept credit card/debit payments by fax, email or mail.

You can choose to pay the entire amount now or to pay just the non-refundable deposit now. Full payment for each camp is due 14 days before the camp starts. Payments are NOT automatically drafted, please ensure you meet payment deadlines in order to keep your seat in the camp.

Waitlist Information

Participants with family accounts are not able to join a waitlist. Instead they must use the camper's individual account. Also, due to limitations in our system, we are unable to enroll waitlisted participants through a family account. It must be done through the individual participant's account. As a general rule, we provide 24 hours for participants to enroll in an open spot. Once the window passes, the spot will be given to the next participant on the waitlist. Please ensure we have updated email addresses on file in order to receive notifications from us. Please call our Registration Center at 704-687-8900 for further assistance.

Studies have shown the social development benefits that take place when campers "unplug" from technology during their camp experience.

Camps on Campus understands the need for some of our campers to carry a mobile device with them for safety and security purposes. While we do allow the use of mobile devices during specific times, we discourage campers from bringing any valuables, including mobile devices. All our camp counselors have mobile phones and contact information of all parents and guardians and we can arrange for contact with your camper at any time.

If a camper does choose to bring a mobile device, we require that all campers adhere to the following technology guidelines as part of our Niner Character Promise.

1. As with any valuable brought to camp, there is a risk assumed by the camper and their family of theft or damage to the device. In bringing a mobile device to camp, the camper and family assumes all liability.
2. The mobile device may only be used by the camper during non-classroom hours/breaks such as lunch time and at drop-off/pick-up. If a camper needs to use their mobile device to contact a parent or for another emergency during classroom time, they must notify their camp counselor.
3. If a camper is using a mobile device during classroom hours, the instructor or camp counselor has the authorization to hold the device until approved break times. Additionally, Instructors or staff have the discretion and authority to ask their campers to place devices in a centralized area in the classroom during instructional time.

If the course is full, we can put you on a waiting list. We occasionally get drops, so sometimes a space opens up in a "full" course.

Registration Options:

• Register online by clicking on the Add to Cart button on the course page for the specific section date in which you wish to enroll.
• Register by phone by calling our Registration Center at 704-687-8900
• Register in person Monday-Friday 8:00am - 5:00pm at the UNC Charlotte Extended Academic Programs, 320 E. 9th Street, 4th floor, Suite 421, Charlotte, NC 28202

Make checks payable to UNC Charlotte.

Mail to: UNC Charlotte Extended Academic Programs, 320 E. 9th Street, 4th floor, Suite 421, Charlotte, NC 28202

University policy - for security reasons we CAN NOT accept credit card/debit payments by fax, email or mail.

Refund: If a refund is requested, payment refunds of the deposit and registration fee will be made up to 14 days before the start of the course. After that, no refunds can be made.

The deposit will hold your space until 14 days before the start of the course when the balance is due. Individuals who have not paid their remaining balance by the due date will forfeit their seat in the course and receive a refund of the deposit and any payments made towards the course registration fee up to that point.

ed2go courses adhere to the policies and guidelines from ed2go.

Institute of Reading Development courses adhere to the policies and guidelines from the Institute of Reading Development. Please visit thecourse catalog or contact IRD for more information.

PPI engineering exam prep courses adhere to the policies from PPI. Please read their product information guarantees.