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Course Overview

Well-executed performance improvement initiatives usually deliver good short-term results…but what do you do after the low-hanging fruit has been harvested? 

Your organization must be able to do more than streamline operations: process innovation is essential.  Innovation, when added to solid process management techniques, creates sustainable operational excellence, i.e. advantages in speed, value, quality or cost that are unique to your organization.

The tools and techniques of Process Innovation go beyond finding creative solutions to business process challenges; they provide the context and direction so that your organization's investment in process change yields meaningful and lasting returns.

Course Outline

Additional Information

  • Process owner or manager
  • Process, workflow or business analyst
  • Manager or director accountable for both operational performance and achieving strategic objectives
  • Leader or member of a business process improvement or redesign team
  • Evaluate the business return of process improvement alternatives
  • Think outside the "process box"
  • Devise innovate process designs based on customer needs
  • Leverage process excellence to foster growth
  • Create a Strategy Canvas to assess the impact of processes on strategic position
  • Plan for the practical and political realities of process change

Applies To The Following Certificate

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Section Schedule
Feb 20, 2020 to Feb 21, 2020
Schedule and Location
Contact Hours
13.0
Delivery Options
Course Fees
Registration Fee non-credit $1,295.00 or $500.00 deposit

Learn More about Business Process Management

Learn how our Business Process Management Certificate program can help you gain the skills you need to develop competitive strategies and achieve operational excellence for successful organizations in this new management era.

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Course Materials

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