Course Overview

Generational and cultural differences do exist, but to what extent do they affect working and personal relationships? By traditional definition, our age defines your generation, but what are the differences between the generations and how can understanding the differences work to your advantage?

Cultural Intelligence (CQ) is the ability to relate to and work across cultures. People with higher CQ are usually more successful at blending into diverse environments. People with high CQ can quickly adapt their behavior to fit with the environment. How do we enhance our cultural awareness and understand the effect of unconscious bias on workplace performance?

This course will provide an overview of the generations, look at some of the key collision zones between generations, provide insight on how to work well together, discuss the upcoming generations, as well as how to bridge cultural gaps, build cultural intelligence and gain skills to help you succeed cross-culturally.

Key Topics:

  • What is Cultural Intelligence (CQ) and its impact on performance?
  • Importance of Cultural Intelligence
  • How to develop CQ in the workplace
  • Overview of the generations including traits and unique characteristics of each generation
  • How life stages and rhythms of history impact the generations
  • Recognize key collision zones between the generations
  • Understand how changing generations have disrupted businesses and the future implications of upcoming generations

Learning Outcomes:

  • Defining and Applying Cultural Intelligence
  • Describe how culture and business practices impact employee performance and organizational outcomes
  • Strategies for assessing and developing cultural intelligence
  • Awareness of the different generations including both commonalities and differences
  • Foundational understanding of how we study the generations to better understand the generations
  • Strategies and tactics for working with and communicating with the generations
  • Examples of how companies have embraced the differences in the generations

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Section Schedule
Jun 18, 2020
Schedule and Location
Contact Hours
Delivery Options
Course Fees
Registration Fee non-credit $275.00
Section Notes
Accountants. This program is approved for 8 CPE credits. Program Level: Basic. Requisite Knowledge: None. Advanced Preparation: None. NASBA Subject Area: Management Services. Teaching Method: Group-Live.


ATD_CPL logo HR Professionals: This activity has been approved by the ATD Certification Institute for 7 continuing education points eligible for recertification by Certified Professionals in Learning & Performance (CPLP) and Associate Professional in Talent Development (APTD) credential holders.

Visit https://www.td.org/Certification/For-CPLPs/Recertification for more details about APTD and CPLP recertification policies.


HRCI logoHR Professionals: This Program has been approved for 7.00 HR (General) recertification credit hours toward aPHR™, aPHRi™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™recertification through HR Certification Institute® (HRCI®).

SHRMlogoHR Professionals: UNC Charlotte is approved by SHRM to offer Professional Development Credits (PDCs) for the SHRM Certification Program (SHRM-CP® or SHRM-SCP®). For more information about SHRM certification or recertification, please visit www.shrmcertification.org.

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