Course Overview

There is no one-size-fits-all recipe for getting better business results. It is both art and science, requiring data-driven problem solving and out-of-the-box solutions to assure sustainable success.

This course will add creative redesign techniques (Six Hats, SCAMPER, Five Max) to your classic, data-driven process improvement skills so you are able to deliver both incremental change and breakthrough solutions for your organization. It takes a strategic view that assesses how your organization’s unique process strengths can be leveraged as competitive weapons.

Key Topics and Takeaways:

  • Evaluate the need for innovation vs. improvement
  • Interpret data and graphics to make key decisions
  • Think outside the “process box”
  • Devise innovative process designs based on customer needs
  • Evaluate and apply process improvement alternatives
  • Develop results-oriented process improvement solutions
  • Assess the strategic impact of process capabilities
  • Deliver more value to current and future customers

Applies To The Following Certificate

Enroll Now - Select a section to enroll in
Section Schedule
Dec 07, 2021 to Dec 15, 2021
Schedule and Location
Contact Hours
Course Fees
Registration Fee non-credit $1,295.00
Accrediting Associations
Section Schedule
May 31, 2022 to Jun 08, 2022
Schedule and Location
Contact Hours
Course Fees
Registration Fee non-credit $1,295.00 or $500.00 deposit

Learn More about Business Process Management

Learn how our Business Process Management Certificate program can help you gain the skills you need to develop competitive strategies and achieve operational excellence for successful organizations in this new management era.

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Course Materials

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