Course Overview

Clinical outcomes have always been the most important measure of patient satisfaction. In today’s healthcare business environment, however, a more holistic view of patient engagement is demanded by the payers, patients and healthcare leadership.

Doctors, nurses and staff have, of course, always tried to provide a high-quality patient experience. The definition of “high-quality” has been expanded to include greater emphasis on wait times, communication, the environment, etc. This change necessitates both a problem-solving approach to close short-term gaps and cultural changes to assure the sustainability of higher patient satisfaction scores.

This course will arm you with tools and skills to rethink patient interactions and implement measurable improvements to patient satisfaction.

Applies To The Following Certificate

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Learn More about Performance Improvement in Healthcare

Learn how our Performance Improvement in Healthcare Certificate program can help you meet the challenges of today's healthcare environment and improve quality performance.

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Delivery Methods

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