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Course Overview

Conflict management is a key requirement of all leaders, supervisors and team members today. That conflict exists or has the potential to exist should not be the concern. How it is viewed and dealt with is what can turn the conflict into a positive experience leading to understanding, growth and learning. This course will help you identify the key causes of conflict and introduce you to the tools and techniques that will assist in understanding differences in perspective, how to respond effectively, and a toolkit to manage responses, anger, and stress.

Key Topics:

  • Identify the key sources of conflict
  • Utilize tools to assess and strengthen your current conflict resolution skills
  • Demonstrate communication and other strategies that avoid escalation of conflict
  • Practice providing and receiving workplace feedback constructively
  • Increase your ability to demonstrate various responses to conflict 
  • Learn to manage anger and stress associated with conflict
  • Deal with challenging behaviors

Takeaways:

  • Understand how to prevent inflaming the situation and use effective communication skills to do so
  • Identify and arrive at win/win negotiation techniques
  • Manage your emotions in order to achieve the right outcomes
  • Learn how to say no without causing offense
  • Practice effective responses to control anger and stress 
  • Receive and give feedback effectively 
  • Tips for dealing with difficult behaviors

Applies To The Following Certificate

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