Course Overview

A leading challenge for organizations today is to promote retention of high potential employees and to improve the level of employee engagement. Key questions revolve around empowering individuals and developing high-performance teams. A second equally important requirement is proving that the organization is a learning one and that this investment is making a difference. These organizations are not “soft and fuzzy” places to work within. This course discusses how the organization makes known that high performance is a requirement and what processes support this.

Key Topics:

  • Demonstrate the relationship and outcome between employee engagement and organizational performance
  • Learn to set goals effectively
  • Identify the key drivers involved in developing high-performing teams
  • Recognize the factors that motivate employees to strive above and beyond
  • Review the 2 key reasons for employee non-performance
  • Deal with challenging behaviors 
  • Practice giving and receiving feedback effectively


  • Understand the difference between employee satisfaction and employee engagement and how one contributes to organizational performance
  • Identify the key principles involved in giving and receiving feedback effectively
  • Practice setting goals that are SMART and provide a clear line-of-sight to expectations
  • Discuss techniques to help manage your top talent as well as your poor performers
  • Identify the principles involved in developing high performing teams
  • Determine those factors that will increase employee motivation and empowerment
  • Develop strategies to deal with employee non-performance

Applies To The Following Certificate


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Section Schedule
Apr 22, 2020
Schedule and Location
Contact Hours
Delivery Options
Course Fees
Registration Fee non-credit $250.00
Section Notes
Accountants. This program is approved for 8 CPE credits. Program Level: Basic. Requisite Knowledge: None. Advanced Preparation: None. NASBA Subject Area: Business Management & Organization. Teaching Method: Group-Live.

SHRMlogoHR Professionals: UNC Charlotte is approved by SHRM to offer Professional Development Credits (PDCs) for the SHRM Certification Program (SHRM-CP® or SHRM-SCP®). For more information about SHRM certification or recertification, please visit www.shrmcertification.org.


HRCI logoHR Professionals: This Program has been approved for 7.00 HR (General) recertification credit hours toward aPHR™, aPHRi™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™recertification through HR Certification Institute® (HRCI®).

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